Privacy Policy
Last updated: October 2025
At EarthTōn & Co., your privacy matters to us. We value the trust you place in our small business and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.
1. Information We Collect
We collect personal information to help us fulfill your orders, improve your shopping experience, and keep you updated about our products.
This may include:
- Contact details: name, email address, billing and shipping address, and phone number
- Payment details: processed securely through our payment partners (we never store full card numbers)
- Order details: products purchased, purchase date, and order history
- Website data: cookies, IP address, and browsing activity used to improve our website performance and personalize your experience
2. How We Use Your Information
We use your information to:
- Process and fulfill your order
- Communicate updates about your purchase or delivery
- Provide customer support
- Send promotional offers, new product updates, or newsletters (only if you opt in)
- Improve our website, products, and customer experience
We do not sell or rent your information to third parties — ever.
3. Sharing Your Information
We only share your data with trusted service providers that help us run our business, such as:
- Payment processors (e.g., Stripe, PayPal, Shopify Payments)
- Shipping carriers (e.g., USPS, UPS)
- Email marketing services (for those who opt in to receive updates)
These partners only receive the information necessary to perform their specific services and are required to protect your information in accordance with data privacy laws.
4. Cookies
Our website uses cookies to remember your preferences, improve site performance, and enhance your browsing experience. You can choose to disable cookies through your browser settings, but some parts of the site may not function properly without them.
5. Data Retention
We keep your information only as long as needed to fulfill the purposes described in this policy — such as completing your orders or complying with legal obligations.
6. Your Rights
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you
- Ask for corrections or deletion of your data
- Withdraw your consent for marketing emails at any time (just click “unsubscribe” in any of our messages)
To make any of these requests, contact us at support@earthtonandco.com.
7. Security
We take your privacy seriously. Our website uses SSL encryption and secure payment gateways to protect your data during transmission. We also limit internal access to your personal information.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect new practices or legal requirements. The most recent version will always be posted on this page.
9. Contact Us
If you have any questions or concerns about your privacy or data, reach out to us directly:
📧 support@earthtonandco.com
🌿 EarthTōn & Co.
Minnesota, USA
At EarthTōn & Co., every candle is hand-poured with care and intention. We want you to love your purchase as much as we loved creating it. If something isn’t right, we’re here to help make it right.
At EarthTōn & Co., every candle is hand-poured with care and intention. We want you to love your purchase as much as we loved creating it. If something isn’t right, we’re here to help make it right.
Returns
Because our candles are handmade in small batches, we generally do not accept returns once an item has been used. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.
To start a return or exchange, please email support@earthtonandco.com with:
- Your order number
- A photo of the issue (if applicable)
- A short description of the problem
We’ll review your request within 2–3 business days and provide next steps.
Refunds
If your return is approved, a refund will be processed to your original payment method within 5–7 business days once we receive the item or confirm the issue. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
We’re happy to exchange any unused, unlit candle for another scent of equal value within 14 days of delivery. You’ll be responsible for the cost of return shipping unless the exchange is due to a damaged or incorrect item.
Damaged or Lost Packages
If your package arrives damaged or doesn’t arrive at all, please reach out right away. We’ll work with you to replace the order or issue a refund after confirming details with the carrier.
Final Sale Items
All limited-edition releases, clearance, or promotional items are final sale and cannot be returned or exchanged.
Questions?
We want your experience with EarthTōn & Co. to be warm, simple, and rooted in trust.
Reach out anytime at support@earthtonandco.com — we’re always here to help.
Earthtōn & Co
Eden Prairie, MN, United States
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